SHIPPING POLICY

SHIPPING DELAYS DUE to COVID19

We are currently experiencing shipping delays due to COVID-19, but we’re working hard to get your orders to you.  Shipments are not picked up by carriers on Saturdays, Sundays, & National Holidays. Expect transit updates Monday-Friday.

Once your order has been placed, we will send a confirmation email with your order number. When your order has been shipped, you will receive an additional confirmation email with a tracking number. In rare cases, your order could be split into separate boxes. However, you will still receive one order number and one tracking number for your complete order.

Your order might need a signature upon delivery. If there is no one around to receive the package, the courier will leave a delivery attempted card on your door. You can then organize for your order to be re-delivered whenever it suits you! If you choose to have the courier deliver the package without a signature, HeSheBuy is no longer liable for your order. Certain exceptions applied*

*Exceptions:

1. Your package is sent back to the shipper for the failure of delivery because of:

  • Unable to pick up/sign the package. You are subject to shipping charges for the reshipment.

2. Your package arrives in damaged condition.

We will do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives damaged, please accept the delivery and contact HeSheBuy Customer Care. We can then get everything sorted for you. If you refuse your order without authorization from us, you will be responsible for all shipping charges.

3. In the very rare case that your package loses tracking on the way to its destination for more than 10 days, please contact HeSheBuy.

Please note that an order may be delivered to a neighbor in the case that the delivery attempt is unsuccessful. Delivery to a neighboring address is up to the judgment of the driver. Signature required orders which cannot be delivered will be returned to the warehouse. For lost or missing packages, we will provide you with the information of the carrier and the tracking number associated with your order so that you may contact them directly. Please note that we are not responsible for lost packages sent to mail forwarding providers.

Taking the safety of our members in mind when incidents such as suspected package theft have happened, we kindly ask our members to file a police report with their local precinct so that their refund or exchange claim can be properly investigated. We regret that we are unable to initiate a refund or exchange before this is complete. Once you submit a police report, a member of our Loss Prevention Team will reach out to them within 48-72 business hours.
**Please be sure to provide all requested information.

HeSheBuy is not responsible for delays in shipping or delivery due to natural or uncontrollable events. Additionally, HeSheBuy is not responsible for delays related to the courier itself (such as customs clearance).

The shipping estimator provided at check out is the shipping time only and does not include the order processing time. Weekends and holidays are excluded from processing and shipping, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has shipped. Tracking information for your shipment will be updated and available within 72 business hours.

We do not ship on the weekends or on National holidays.

International

By placing an order with HeSheBuy, you are responsible for any original shipping charges as well as all applicable custom and duty import taxes.

Please note, that we do not ship to non-U.S. PO Boxes. Please use a residential or commercial address for your package delivery. We apologize for any inconvenience.
The estimated delivery time for international is 5-20 business days.

 For Canada and Mexico, we charge For £8GBP flat shipping rate. Free shipping on orders over £100GBP 

 For other countries/regions, we charge a £5GBP-£8GBP flat shipping rate. Free shipping on orders over £60GBP 

 

Shipment processing time

Estimated Delivery Time

Calculating when your order will arrive is easy! You can calculate a delivery estimate by taking the processing time for your order and adding the transit time based on the shipping method you've chosen. Let's say you order a woman's dress. To calculate when to expect it, you would go to the women’s dresses product detail page and find the "Processing Time" estimate. You would then add this estimate to the "Shipping Time" estimate for your chosen shipping method to get the total time until your order arrives.

Please use the chart below to help calculate how long it will take to receive your order.

Order Processing Time

Processing time differs from category to category. please refer to the table below for more precise processing and shipping times to better estimate when you will receive your order.

 Ships in 24hrs

 

Category

Order Processing Time (business days)

Items marked "Ships in 24hrs"

< 24 hours

Weddings & Events

Category

Order Processing Time (business days)

Wedding Dresses, Wedding Party Dresses, Special Occasion Dresses

7-14

Home & Garden

Category

Order Processing Time (business days)

 

 

Home Décor & Other

3-5

Lights & Wall Art

3-5

Window Treatments

6-9

Fashion

Category

Order Processing Time (business days)

Fashion

3-5

Electronics

Category

Order Processing Time (business days)

Car Electronics, MP3 & Media Players

3-5

Security Systems, Cameras & Camcorders, Android HD Players, Mini PC & Other

3-5

Mobile Phones & Tablets

Category

Order Processing Time (business days)

Cell Phones & Android Tablets

3-5

 

Sports & Hobbies

Category

Order Processing Time (business days)

Cosplay & Costumes

3-5

Ukuleles & Violins

3-5

Sports & Outdoors

Category

Order Processing Time (business days)

Ice Skating Wear

3-5

Gymnastics Wear

3-5

Other

3-5

 

 


Shipping Time

Shipping Method

Region

Delivery Time

(business days)

Peak Season Delivery Time(business days)

Postal Service - 

Postal Service - Tracking

Brazil, Russia, Canada Argentina, Chile, Mexico, New Sealand

10-25

10-30

 

All Other Countries

7-12

10-30

Expedited Postal

Russia & Brazil

6-15

 

 

Latin America (excluding Brazil)

6-15

 

 

All Other Countries

5-8

 

*Priority Line

The United States

3-7

 

Expedited Express

Worldwide (excluding Russia, Brazil & Greece)

3-7

 

Name for *Priority Line:

The United States

Economy Air

The other countries

Priority Line

Special Shipping Information & Restrictions

 

  •  We Ship Orders in a Single Package(Unless otherwise stated) the total length of time it will take for you to receive your order should be calculated using the longest estimated time for items in your order.
  •  Holidays ReminderDuring week-long Chinese holidays, Chinese National Day,and Chinese New Year, services from certain suppliers and carriers may be affected, meaning that deliveries for orders placed around these holidays may be delayed 2-4 working days.
    Note: We try our best to deliver your items during the estimated time frame, but delivery dates are not guaranteed.

Please Note:

Duties and taxes on shipments are legal requirements that must be settled before your shipment can be delivered and are based on both the type and value of the item(s) being shipped. These fees are mandatory government taxes and are not collected in any way by HeSheBuy. Shipping carriers may charge prepaid Tax and Duties to customs for package clearance and later collect from the recipient.

The goods will be imported on behalf of the consignee/buyer. The consignee authorizes HeSheBuy to import the goods on his behalf. Further, the consignee/buyer agrees that HeSheBuy may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker).

  • Customers shall be responsible for Duty and Tax.
  • Customers shall be responsible for customs clearance.
  • Customers shall be held responsible for shipment pricing/charges due to shipment abandonment, rejection, undeliverable or return caused by custom's clearance process.

*Please note: all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

 

 

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