You can submit a return request within 15 days from the date you've received all your items.
How to submit a return request?
Is there a product defect with your order? Please email us at firstname.lastname@example.org or with the following information:Order number, Full name, Email address, Return item(s) name Reasons for the return
We only accept return request for product defect at this time
Photos of the returning item. We will process your return request within 7 business days. Once it's approved, we will provide you with the return instructions.
Please note that we are only accepting return for product defect at this moment. Refunds cannot be guaranteed without prior photographic evidence of the issue.
If you find that your order information is wrong, please contact us at email@example.com with your order number and correct information as soon as possible.
Return shipping costs are not covered by HeSheBuy, . For your convenience, we suggest using your local post office and choose a service with tracking ID.
HeSheBuy is not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, refusal of shipment confirmation and incorrect consignee's information (such as order address, contact number, or consignee's name). In this case, we are unable to file a refund for you.
All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will not qualify for a refund. The original shipping cost (if any) is non-refundable, in most cases.
If your return does not adhere to the requirements it may be sent back at additional cost to the customer.
You can choose to receive the refund via store credit (valid for 12 months)
Store credit: This is the fastest way! You will receive the store credit within 5 business days after the return package arrives at our warehouse, and you can use it on any item on our website. Please note that our store credit cannot be refunded as cash or transferred to another person.
Unfortunately, we don’t offer exchanges at the moment. But you can always place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.
Q: What counts as a product defect?
A: At HeShebuy we conduct thourough quality control check on every item to make sure you receive the best quality. In the unlikely event of quality issue, we are happy to provide full or partial refund based on the issue. Quality issues include but not limited to: broken, skipped or missing stiches; significant defect in sizing; open seams' incorrect stiches per inch; etc. As all of our products are hand-made, small manual error such as loose threads may occasionally occur. If the issue doesn't affect the usability of the product, we are unable to provide refund.
Q: My order arrived too late. Can I return?
A: While we do our best to process and ship out every order, there are many uncontrollable factors in international shipping, especially during COVID-19. As stated in our shipping policy, we are not able to make any delivery time promise at this time. Therefore, we are also unable to provide refund for items arrived late. If the rare events where the process time takes too long, we will provide partial or full refund to the order on a case by case basis.
Q: I simply don't like the product I receive. Can I return?
A: We are sorry to hear that you are not 100% in love with your order! At this time, we sadly can't accept any return requests other than quality issue.
*Please note that the shipping fee for your original order is nonrefundable.
The returned goods must be sent within 15 days after receiving the goods, and the returned goods will not be accepted after 15 days. Please understand that we will not be responsible for the return shipping cost. All return requests must be authorized by our customer service team before shipping to our returned address.
We cannot accept returns under the following conditions:
1. Items outside the warranty time-frame.
2. Washed, worn, used, tag-removed, or misused items.
3.Customer's Reason: no longer needed, bought by mistake, not as expected, changed mind, too big, too small, etc.
4. For items with no quality issue.
5. Color mismatch
Due to the difference in the screen resolution of computers or other devices, chromatic aberration is normal. A slight chromatic aberration may not mean that the dress is defective or the wrong item is sent. However, if you are sure that the color of the product you received is wrong, please contact customer service.